FAQ 3

Q: When does the 30-day return period begin?
A: The thirty-day return period begins as soon as you take delivery of the Steel Door Armor package.
Steel Door Armor comes with a 30-day money back guarantee. If you purchased your Steel Door Armor from us, a locksmith or an authorized dealer and you are not completely satisfied with your purchase, you are entitled to a full refund. To qualify for a refund, simply comply with the following: (1) return the Product to Steel Door Armor at the address listed postage prepaid, (2) include the original purchase receipt stating the purchase date and purchase amount, (3) make sure the Product is free from damage, alteration, abuse or misuse, and (4) provide us your name and mailing address.

Q: If I damage Steel Door Armor and need to replace it, what should I do?
A: You may exchange the Steel Door Armor but it will be subject to a re-stocking fee.

Q: What is a re-stocking fee? A The re-stocking fee covers the handling and logistic expenses associated with returned items.
A: restocking fee will never be charged if there is a manufacturing defect with your product or if we made a mistake on your order. We want you to be satisfied with your experience so, please measure and order carefully and contact us if you have any questions.

Q: I started installing Steel Door Armor before I realized it did not fit my application. What should I do?
A: You may exchange the Steel Door Armor but your return may be subject to a re-stocking fee if there was an ordering error on your part.

Q: I have fully installed Steel Door Armor but decided I do not like it. What can I do?
A: You may return the Steel Door Armor within 30 days but your return will be subject to a re-stocking fee.